Returns and Refund Policy

Overview

We want you to love your purchase. If you're not satisfied with your order, we offer returns and refunds under fair and transparent conditions.

Your Right to Cancel

Under UK Consumer Contract Regulations, you have the right to cancel your order within 14 days of delivery, without giving any reason.

Eligibility

To be eligible for a return, the item must be:

Unused and in its original packaging
Accompanied by proof of purchase (order number or receipt)
Requested within 14 days of the delivery date

How to Request a Return

Email support@nestrya.com with your order number and reason for return.
Wait for our return instructions — please don't send items back before receiving them.
Once we receive and inspect the item, we'll process your refund.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 48 hours of delivery with photos. We'll offer a full refund or replacement at no extra cost to you.

Return Shipping Costs

Customers are responsible for return shipping costs, except where the item is faulty, damaged, or incorrect, in which case Nestrya covers the cost.

Refunds

Once your return is received and inspected, we'll notify you by email. Approved refunds are issued to your original payment method within 5–10 business days.